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Frequently asked questions
Everything we get asked about renting IT from us, terms, brands, delivery, support, contracts, end-of-term, compliance. Don't see your question? Get in touch, we reply within one business day.
What is the minimum rental period?
Most rentals start at one month. Short-term and event rentals from one week. Long-term programmes up to 36 months with refresh options at 12, 24, or 36 months.
Which brands do you stock?
Apple (MacBook, iMac, Mac mini, iPad, iPhone), HP (ProBook, EliteBook, Z, ProLiant), Dell (Latitude, OptiPlex, Precision, PowerEdge), and Lenovo (ThinkPad, ThinkCentre, ThinkStation, ThinkSystem). Plus networking, AV, CCTV, and printers from leading specialist brands.
How quickly can devices be delivered?
It depends on the city, the configuration and the quantity. Delivery dates are confirmed on the call and written into the quote.
Do you cover PAN India delivery?
Yes, across major metros and most tier-2 cities. Our head office is in Bangalore with branches in Hyderabad, Pune, Mumbai and Coimbatore; our delivery network reaches the rest of the country via insured courier and partner logistics.
What happens at the end of the rental term?
Three options: extend at the existing rate, refresh to the latest generation, or return the kit. End-of-term logistics (collection, decommissioning, certified data wipe) are included.
Can we buy the equipment at end-of-term?
Yes, buyout option available, with the buyout amount agreed at the start of the rental term. Common for assets that have proven their fit and where the customer wants to retain them.
What support is included?
Yes. Faulty units are replaced, and support is available by phone and email across India. How replacements and on-site visits work for your locations is agreed on the call.
How are joiners and leavers handled in fleet programmes?
Quarterly true-ups: provide a list of new hires and exits, we adjust monthly billing accordingly. New devices ship on dates confirmed on the call; returned devices wiped and recycled per the programme's data-destruction standard.
What about data destruction at end-of-term?
End-of-term media sanitisation to industry-standard methods, with a certificate of destruction per asset. BFSI and healthcare clients receive audit-ready documentation suitable for regulatory inspection.
Do you handle e-waste compliantly?
Yes, through our E-Waste Pickup service. Compliant disposal with certified handlers, paperwork suitable for ESG reporting and regulatory compliance. E-Waste Pickup
Can you supply refurbished or pre-owned equipment?
Our standard rental fleet is current-generation OEM equipment with manufacturer warranty. Pre-owned options available on request for budget-sensitive deployments.
What payment terms do you offer?
Standard monthly billing in INR. Quarterly and annual billing available for long-term programmes. Payment via NEFT, RTGS, or corporate credit card as agreed at contract.
Are GST invoices issued?
Yes, every monthly rental is invoiced with applicable GST. GSTIN required at contract. Standard input tax credit applies for B2B rentals.
Can devices be used at client locations?
Yes, common for IT services and consulting projects. We can configure devices to match client security policies during scoping. Inform us if devices will be used outside India for any extended period.
What's the typical contract structure?
A master rental agreement covering terms and service levels, with per-order schedules detailing the specific equipment, locations, term, and pricing. Cleaner for clients with multiple rolling projects than negotiating per-engagement.
Do you offer the IT Asset Buyback service for equipment we already own?
Yes, through our IT Asset Buyback service. Audit, valuation, secure pickup, secure data destruction, and recovered value paid to you. IT Asset Buyback
How do I get a quote?
Use the quote request form for a structured quote in 30 minutes. For complex programmes or fleet rollouts, contact us directly to start with a discovery call. Request a quote · Contact us
Got a question we haven't answered?
Our team replies within one business day.